Independent digital studio · since 2016
Several specialists' schedules managed by hand and mornings on the phone: online booking that is simple for patients and safe for health data.
What a scenario isScenarios are realistic examples based on the projects we handle most often: they show how we work, they don't name clients and they don't report results. We're happy to talk through real case studies on a call, respecting our clients' confidentiality.
The scenario: a multi-specialty practice with several specialists, each with different hours, visit lengths and habits. Almost all bookings go through the phone, the front desk spends most of the morning setting and moving appointments, and many visits are missed because patients forget.
Off-the-shelf solutions don't fit the way the practice really works, and in healthcare it isn't enough for it just to work: patient data requires precise rules on access, consent and retention.
A few hours at the front desk are worth more than any requirements document: that's where the exceptions emerge, like follow-up visits with different lengths or slots the doctor moves at the last minute.
Patients choose the specialist, visit type and a free slot, and log in with an email link, with no password to remember. Designed for people who aren't comfortable with digital tools too.
Automatic reminders before the visit, one-click cancellation and freed slots offered right away to people waiting.
Explicit consent, an access log, retention periods and the right to erasure built into the data structure, not added at the end. A gradual rollout, one specialist at a time.
A single view of every schedule, with reschedules, urgent cases and phone bookings on the same calendar patients use online.
Before launch we test dozens of real situations: long visits, last-minute cancellations, patients without email, changes to the doctor's schedule.
Before we start, we set the indicators and the starting point together, so results are read from data and not impressions.
Share of appointments booked through the site versus by phone.
The effect of reminders on no-shows.
How much time is freed up for the work that really needs a person.
A short questionnaire after the visit.
The most important exceptions emerge from watching the front desk at work, not from reading requirements.
Removing the password matters more than any advanced feature for people who rarely use digital tools.
A gradual rollout brings out special cases before they affect the whole practice.
If yours is not here, write to us: we will reply as soon as possible.
The platform is built with explicit consent, an access log, encryption and defined retention periods, in line with GDPR rules for health data.
Often yes, if the management software offers a way to connect. We check it during the analysis.
They can keep doing so: the front desk uses the same schedule, so online and phone bookings never overlap.
A custom web app starts at €3,500 + VAT; the quote depends on specialists, rules and integrations.
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↗A property with excellent reviews that only takes bookings by phone: a website that sells rooms and tables on its own, around the clock.
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